Privacy Policy
This Privacy Policy describes how Dr. Shrinath Viswanath ("we", "us", "the practice") collects, uses, and protects information submitted through this website — drshrinathspine.com. By using this website, you agree to the terms of this policy.
This website is informational in nature and does not establish a doctor-patient relationship. Clinical information shared via the consultation booking form is treated with the same confidentiality as any other medical communication.
1. Information We Collect
Information you provide directly
When you use the consultation request form, we collect: your name, phone number, WhatsApp number (if provided), preferred clinic location, preferred appointment date, a description of your medical concern, and whether you have existing imaging or a referring physician. This information is used solely to facilitate booking your appointment.
Information collected automatically
When you visit this website, we may automatically collect technical information including: your IP address, browser type and version, the pages you visit, the time and date of your visit, and the referring URL. This information is collected through standard web server logs and analytics tools and is used to understand how the website is used so that it can be improved.
2. How We Use Your Information
Information you submit through the consultation form is used to:
- Contact you to confirm or schedule your appointment
- Provide information relevant to your stated concern in advance of your consultation
- Maintain records of appointment requests for administrative purposes
We do not use your information for marketing purposes, and we do not send unsolicited communications of any kind. If you provide your email address or phone number, we will use it only in connection with your appointment request.
Automatically collected technical information is used only for website analytics and improvement. It is not linked to your identity.
3. How We Store Your Information
Consultation request data is stored securely using industry-standard measures. Form submissions are delivered to a private email account accessible only to the practice and its authorised staff. Data is retained for the period necessary to fulfil the purpose for which it was collected — typically the duration of any patient relationship established following the consultation — and in accordance with applicable Indian healthcare record-keeping requirements.
Reasonable technical and organisational measures are in place to protect your information from unauthorised access, disclosure, or loss. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to any third party.
Your information may be shared only in the following limited circumstances:
- With authorised clinical staff directly involved in your care
- With service providers who assist in operating this website (such as hosting providers), subject to confidentiality obligations
- When required by law — for example, in response to a valid legal process or regulatory requirement
Medical information and clinical details you share are treated as confidential and are not disclosed to any third party without your consent, except as required by law.
5. Cookies
This website may use cookies — small text files stored on your device — to improve your browsing experience. Cookies used on this site may include:
- Essential cookies — necessary for the website to function correctly
- Analytics cookies — used to understand how visitors use the site (e.g. Google Analytics)
You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website. We do not use advertising or tracking cookies.
6. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your personal information, subject to any legal obligations requiring us to retain it
- Withdraw consent to use of your information at any time, where processing is based on consent
To exercise any of these rights, please contact us using the details in Section 10 below. We will respond to your request within a reasonable time.
7. Third-Party Links
This website may contain links to external websites — for example, hospital websites or WhatsApp. This Privacy Policy applies only to this website. We are not responsible for the privacy practices of any third-party website, and we encourage you to review their policies before providing any personal information.
8. Children's Privacy
This website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal information through this site, please contact us so that we can take appropriate steps to remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the effective date at the top of this page. We encourage you to review this page periodically. Continued use of this website after any changes constitutes your acceptance of the updated policy.
10. Contact
If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact: